Customer support

If you have questions about the products you have purchase from Portfolio Interiors please give us a call or email.

 

info@portfoliointeriors.ca

250-3725045

1 Questions and answers about Portfolio Interiors
1.1 What are the different types of leather?

There are many types of leather used in the furniture industry. 

 

Semi-aniline leathers or aniline plus pigments (AP) are dyed in vats with aniline dyes that penetrate throughout the hide so that the color goes all the way through the hide. However, the processing of semi-aniline leathers is taken a few steps further. After the leather is aniline dyed, a pigment color is applied to the top of the hide to guarantee a consistent color on the top surface of the hide. Next, additional finishes may be applied to the leather by hand or by machine to impart an antique look or some other special effect. Finally, a clear protective coating is applied to make the leather stain repellant and sun resistant. The sheen of this protective coating can be varied to give a matte finish or a high gloss finish. 

Likewise, pure aniline leathers (A) are dyed in vats with aniline dyes that penetrate throughout the hide so that the color permeates and goes all the way through the hide. However, neither a surface pigment color nor a protective coating is applied. A hand antique finish may be applied. Because pure aniline leather does not have a pigment color applied to its top surface, there will be variations in color throughout the hide's surface. Also, the lack of a protective coating makes this leather more susceptible to staining and fading. 

Finally, pure aniline leathers may also be distressed or buffed to create an open nap. These leathers are referred to as Nubucks (N). These options are the softest available and have a velvety feel, but are the most susceptible to fading and staining because of the open nap. 

It is important that you understand the differences between semi-aniline (AP), pure aniline (A) and nubuck (N) leathers. It is also important that you understand that one type of leather is not more desirable than the other. Each leather appeals to a different customer. When selecting the leather that is right for you, your lifestyle and intended use should be taken into consideration. In general, softness and wearability are at opposing ends - pure anilines (A) or nubucks (N) are the softest, silkiest options available, but they will also scratch and are susceptible to fading and staining. Aniline plus pigments (AP) have a harder, firmer surface due to the topical treatments. These leathers are the easiest to maintain and keep clean, but they are not usually as soft

PULL-UP LEATHERS, CLEANING CODE "A"
Technical Definition: Pull-up (A) leathers have been colored with aniline dyes that are impregnated with natural-based oils and/or waxes instead of being coated with paints and pigments. The oils and waxes tend to darken the original aniline dye coloration, but "pull up" the lighter color when stretched and pulled. This pull-up effect occurs as the furniture progresses through upholstery and the leather is stretched and pulled over the frame. The pull-up effect tends to be more pronounced in areas where the leather is pulled in two different directions, like the front of arm and all corners. The oils and waxes provide even more beautiful shading and unique, subtle color variations. This aniline dying process allows the scars, scratches and wrinkles that occur naturally on the leather hides to show through the finish.

Consumer Definition: Pull-Up (A) leathers come from a remarkable hide; it is completely natural, unaltered and rugged, yet soft and supple to the touch. Pull-Up leathers require little maintenance since the original ruggedness only amplifies. Surface scratches are more pronounced but can be removed by rubbing them with your fingertips. The warmth of your hand releases the natural oils, blending away the marks.
 

Characteristics and Expectations:

  • › Greatly desired patina comes from natural body oils.
  • › Pronounced color variations throughout the hides and drastic dye lot variations from different production lots.
  • › Fading can occur if exposed to strong sunlight or excessive heat.
  • › Never use detergents, soaps or chemicals to clean the surface, as they will tend to remove the natural oils in the leather.
1.2 HOW DOES PORTFOLIO INTERIORS CHOOSE WHICH FURNITURE TO SHOW IN THEIR STORE?

Portfolio Interiors buyers travel all over North America visiting furniture markets, factories, warehouses and other furniture stores, researching the furniture that will be shown and sold in their store. Great care and thought goes into each choice. Whenever possible the pieces are seen in person by one of the buyers before it is ordered. We choose Canadian suppliers as much as possible.

1.3 DOES PORTFOLIO INTERIORS DELIVER?

Yes, Portfolio Interiors employs its own warehouse and delivery staff and own their own truck. These employees are held to a high standard for customer service. Delivery in Kamloops city limits is a $75 charge. Delivery outside of Kamloops is charged at a rate of $75 per hour. Delivery includes set up and placement.

1.4 WHEN ARE YOU OPEN?

Portfolio Interiors is open to everyone Monday to Saturday 10 to 5. If those hours do not work with a clients schedule we are more than happy to open the store after those hours by appointment. Call 250-372-5045 to make appointments.

1.5 WHERE ARE YOU LOCATED?

Portfolio interiors is located down town Kamloops BC. We are on the east end of Battle Street in the same building as Bridgeport Carpets. We are across the street from the ICBC Claim Centre.

1.6 IS PORTFOLIO INTERIORS A CHAIN OR FRANCHISE?

No Portfolio Interiors is a locally owned and operated business. The Kamloops store is the only one of its kind.

1.7 CAN I SEE YOUR PRODUCTS IN YOUR STORE?

Not all products we show on the website will be available to see at the store at all times. Product at the store is continuously changing as floor models may be purchased. Call 250-372-5045 if you have questions regarding a particular pieces status.

1.8 DOES YOUR FURNITURE EVER GO ON SALE?

Yes, we always have something going on. Following us on Facebook or signing up for our email blasts will keep you informed about the latest sales or promotions.

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